At win016, protecting the personal data of every Bangladeshi player is a core responsibility — not an afterthought. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and the rights you hold over your information.
These six principles guide every data decision we make at win016. The full legal text follows in the sections below.
win016 collects only the personal data that is strictly necessary to operate your account, process payments, verify your identity, and provide support. We do not gather data speculatively or beyond what is needed.
win016 will never sell, rent, or trade your personal data to third-party marketers, data brokers, or any other commercial entity. Your information is used solely to deliver and improve the win016 service.
All data transmitted between your device and the win016 platform is protected by industry-standard SSL/TLS encryption. This applies to account login, payment processing, and all support communications.
You have the right to access, correct, and request deletion of your personal data held by win016. Requests can be submitted at any time by contacting the support team at [email protected].
Personal data stored by win016 is held in secured server environments protected by access controls, encryption at rest, and regular security audits. Access is restricted to authorised personnel only.
In the unlikely event of a data security incident that affects your personal information, win016 will notify affected players as promptly as practicable and take immediate steps to contain and remediate the breach.
Summary: win016 collects personal data to operate your account, process payments, and keep the platform secure. We do not sell your data. You have the right to access, correct, and request deletion of your information at any time by contacting [email protected].
This Privacy Policy ("Policy") describes how win016 ("win016", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "Player", "User") who access or use the win016 platform at https://win016.app, including all associated services, games, betting markets, and customer support channels (collectively, the "Platform").
win016 is committed to handling your personal data with transparency, integrity, and respect. This Policy is intended to give you a clear and comprehensive understanding of your privacy rights and our data practices. It should be read alongside the win016 Terms and Conditions and the Responsible Gaming Policy, both of which are incorporated by reference.
By registering an account, depositing funds, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the data practices described herein. If you do not agree with any part of this Policy, you should not use the Platform.
win016 collects the following categories of personal data, depending on how you interact with the Platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number, passport number, photograph | Account registration, KYC verification, age verification |
| Contact Data | Mobile phone number, email address, residential address | Account communication, support, transaction notifications |
| Financial Data | bKash/Nagad/Rocket/Upay mobile wallet number, Visa/Mastercard details (masked), transaction history | Payment processing, fraud prevention, withdrawal verification |
| Technical Data | IP address, device type, browser type, operating system, session duration | Platform security, fraud detection, user experience optimisation |
| Usage Data | Pages visited, games played, bets placed, login timestamps, feature usage | Responsible gaming monitoring, platform improvement, personalisation |
| Communications Data | Support chat transcripts, emails, complaint records | Customer support quality, dispute resolution, compliance records |
win016 does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or health data, except where explicitly required for responsible gaming assessments with your consent.
The majority of personal data win016 holds is provided directly by you during the account registration process, during identity verification (KYC), when you make a deposit or withdrawal request, when you contact customer support, or when you respond to a promotional offer or survey.
When you visit the win016 Platform, certain technical data is collected automatically through cookies, web beacons, and server logs. This includes your IP address, the type of device and browser you are using, the pages you visit, and the duration of your session. This data helps win016 maintain platform security, detect fraudulent access, and improve the overall user experience.
win016 may receive personal data about you from third-party service providers in the following circumstances: identity and age verification agencies during the KYC process; payment processors such as bKash, Nagad, Rocket, Upay, and card networks confirming payment status; fraud prevention and anti-money laundering screening services; and analytics providers that aggregate anonymised usage data.
win016 uses your personal data for the following specific purposes:
win016 does not use automated decision-making or profiling processes that produce legal or similarly significant effects on players without human review being available upon request.
win016 processes your personal data on the following legal bases:
win016 shares personal data with carefully selected third-party service providers who process data on our behalf under strict contractual obligations. These include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard network providers), identity verification and KYC agencies, cloud infrastructure and hosting providers, customer support platform providers, and fraud detection and anti-money laundering screening services. All service providers are required to process data only as instructed by win016 and to maintain appropriate security standards.
Certain technical data — including anonymised session identifiers and game state information — may be shared with licensed game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe solely for the purpose of delivering and maintaining the game service. These providers do not receive directly identifying personal data such as your name or contact details.
win016 may disclose your personal data to law enforcement agencies, courts, regulators, or other competent authorities where required to do so by law, court order, or where win016 reasonably believes disclosure is necessary to protect the rights, property, or safety of win016, its players, or the public.
win016 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial or marketing purposes under any circumstances.
Important: win016 will never contact you and ask for your account password, PIN, or full payment card details via email, chat, or phone. Any communication claiming to be from win016 that requests such information should be treated as fraudulent and reported to [email protected] immediately.
Cookies are small text files stored on your device when you visit a website. win016 uses cookies and similar tracking technologies (such as web beacons and local storage) to ensure the Platform functions correctly, to maintain your session when you are logged in, and to collect anonymised analytics data.
You can control and delete cookies through your browser settings. Please note that disabling strictly necessary cookies will prevent the win016 Platform from functioning correctly, including the ability to log in to your account. For guidance on managing cookies in your specific browser, please refer to your browser's help documentation.
win016 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be associated with you as an individual.
win016 implements a range of technical and organisational security measures designed to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include:
While win016 takes all reasonable steps to secure your data, no method of transmission over the internet or method of electronic storage is completely secure. Players are also responsible for maintaining the security of their account credentials. You should use a strong, unique password for your win016 account and never share your login details with any other person.
As a player on the win016 Platform, you have the following rights in respect of your personal data:
To exercise any of the above rights, please submit a written request to [email protected]. win016 will respond to all verified requests within thirty (30) days of receipt. In some cases, particularly for complex or multiple requests, this period may be extended by a further thirty (30) days, in which case win016 will notify you of the extension and the reasons for it. win016 reserves the right to verify your identity before processing any privacy rights request.
The win016 Platform is intended exclusively for adults aged 18 years and above. win016 does not knowingly collect personal data from individuals under the age of 18. If win016 discovers or is notified that a person under 18 has created an account or provided personal data, the account will be closed immediately, all data will be deleted to the extent not required to be retained by law, and any deposits will be returned to the original payment method where it is safe and practicable to do so.
If you are a parent or guardian and believe that your child has registered an account with win016, please contact us immediately at [email protected] so we can take prompt action.
The win016 Platform may contain references to or display content from third-party game providers and payment partners. While win016 takes care in selecting the service providers with whom we work, we are not responsible for the privacy practices of any third-party websites or services that you may access independently of the win016 Platform. This Privacy Policy applies solely to data collected and processed by win016 through the Platform at https://win016.app.
We encourage you to review the privacy policies of any third-party services before submitting personal data to them directly. Game providers such as Pragmatic Play, Evolution Gaming, and others operate under their own separate privacy frameworks.
win016 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the structure of the win016 Platform. Where changes are material, win016 will notify registered players via email or in-app notification at least seven (7) days before the updated Policy takes effect.
The most current version of this Privacy Policy is always available at https://win016.app/privacy-policy. The date of the most recent revision is displayed at the top of this document. Your continued use of the Platform after any revised Policy takes effect constitutes your acceptance of the updated terms. If you disagree with the revised Policy, you should cease using the Platform and request account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy, or if you wish to exercise any of your privacy rights, please contact the win016 data team using the details below:
Email: [email protected]
win016's support team is available 24 hours a day, 7 days a week. We aim to acknowledge all written privacy enquiries within 48 hours and to provide a full response within 30 days. For urgent matters relating to suspected unauthorised access to your account or a data security incident, please contact us immediately via live chat within the Platform for the fastest response.
win016 takes all privacy complaints seriously. If you are not satisfied with our response to your complaint or request, you may have the right to escalate the matter to a competent data protection authority in your jurisdiction.
Our support team is available 24/7 to address any data-related questions. You can also explore our FAQ for quick answers, review the Terms & Conditions, or head to the win016 Casino to start playing. All transactions are SSL-secured and your data is always protected.